Architecture

Based on its own O&M experience for many years and big data technology, ECCOM introduces AI algorithms into application business operation support, senses faults timely through metrics anomaly detection and log anomaly detection algorithms when faults occur, and quickly locates faults through alarm clustering, multiple fault traceability and etc. to help customers solve long time-consuming problems (discovery-location) in O&M fault management, thereby reducing MTTR and improving SLA, emancipating IT O&M personnel from a large amount of tedious, complex, time-consuming and error-prone basic O&M, enhancing relevant IT capabilities, providing higher quality, reasonable cost and efficient support for products or services maintained, helping enterprises in digital transformation, and realizing healthy and sustained business growth.