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IT On-site Services For Multi-Branch Organizations

Meet O&M needs of customers with multiple branches and help support the last mile O&M

Background

With gradual development of China's economy and society, customers in medium and large-sized service, retail and supply chain logistics sectors have gradually evolved into organizations with huge organizational architecture, and established offices and business branches in many places across the country. Their network and information systems are typically multi-branch. Regardless of planning, deployment or O&M, it is a complicated and huge project.

Taking network architecture as an example. Although the same or similar IT system architecture is typically adopted in individual branches, it is not feasible to deploy technical personnel for long-term maintenance at each site. Enterprises often experience challenges when managing remote sites or branch offices, such as difficulties in IT management and increase in cost for management of these remote sites.

Features

  • 7*24 network monitoring, troubleshooting and operational service guarantee;

  • Monitoring and management solutions to meet customers' individual needs, real-time handling;

  • Efficient on-site support for domestic field personnel and spare parts;

  • Assist to assess network risks from a single network problem;

  • Information synchronization and coordination between customer branches and headquarters;

  • Problem summary and analysis, network O&M support, regular O&M reports;

Services

To meet O&M needs of customers with multiple branches and provide on-site O&M supports, ECCOM provides a more suitable headquarters-branch service solution.

To support customer’s heterogenous infrastructure comprising of many different devices from different vendors, , ECCOM provides a 7*24 one-stop service, and 7*24 continuous monitoring for customers. Once problems are found, we analyze them rapidly with our technical support platform, and provide 7*24*4 manual services and spare parts for customers located in any major urban area throughout China based on our nationwide network of human resources and self-operated warehouse of spare parts. Therefore, we meet customer needs for continuous, stable and reliable operation of business systems effectively even if they do not have internal on-site support at their remote sites.

While helping customers deal with O&M problems, we also help customers simplify work to allow them to view the current situation of information systems and the O&M data they want to obtain in real time, thus truly reducing the pressure of network O&M and experiencing the "worry-free" service.

Customer Benefits

Complete the low-cost on-site O&M of cross-regional network architecture and release the pressure of IT headquarters; 

Know hidden troubles in the network in advance, and prevent the single network architecture from generating a batch of failures; 

One-stop connection with multiple vendors, making handling more convenient; 

7*24 monitoring support to make response between headquarters and branches more timely, and fix any identified fault more rapidly; 

One-stop management and troubleshooting of devices throughout your network.

Exclusive solutions and services for you

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    400-820-5-820