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Smart Maintenance Service

Support Maintenance

ECCOM Smart Maintenance Service is an "all-round" maintenance service solution tailored for you. Together with ECCOM's own service middle platform, the solution provides a one-stop platform for OEM maintenance and "third-party maintenance", and provides you with a wide range of service options such as global 24*7 response, remote technical support, Spare Parts First and on-site support.

It meets your service guarantee requirements for efficient and stable operation of core equipment and high availability of business network in an all-round way.

Solutions

  • 7X24 response & OEM maintenance

    One interface for all 7X24 telephone, mail, web, API and app, global support, quick response to multiple maintenance types involving multiple vendors in multiple languages.

  • Remote troubleshooting

    Multi-vendor and multi-technology remote support, covering troubleshooting, technical consultation, standby, etc.

  • Spare Parts First

    Spare parts support based on "third party" maintenance, covering Spare Parts First, repair of returned parts, cold spare parts, on-site spare parts, spare parts leasing and other business forms.

  • On-site support & guarantee at critical moments

    Including OEM maintenance support, on-site troubleshooting, on-site replacement of spare parts, staying on duty at critical moments and other on-site support needs.

Exclusive solutions and services for you

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