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Unified Communications

Break barriers within and between enterprises and redefine the workspace

Background

In recent years, it is one of the decisive actions to modernize an enterprise by using digital technology. With rapid expansion of an organization, digital transformation has been disrupting all walks of life. Unified communications (UC) is very important for digital transformation, because it improves employees' productivity effectively, and connects employees, customers and partners efficiently to speed up problem solving.

In the past few years, the unified communication technology has been kept innovated at an incredible speed. The unified communication technology allows any user to get consistent, simple and high-quality unified communication (voice, video, messaging and chat) and collaboration experience regardless of any smartphone, tablet, laptop or conference room system.

Customer Requirements

  • Efficient collaboration

    Break communication boundaries as it crosses media platforms

  • Easy to use

    Experience-focused, making collaboration easier

  • Open interconnection

    Connect across networks and break enterprise boundaries B2BB2CCloud

  • Integrated into processes

    Perfect integration between collaboration and business processes

Solutions

ECCOM combines desktop and mobile applications, functional platforms, remote access, business applications and operation management into a full-fledged collaboration workspace solution. The architecture design and open network platform allows users to cross barriers between devices, operating systems, wired and wireless networks, enterprise boundaries and commercial applications, and to have fast, secure and efficient collaboration at anytime, anywhere and through any device (ATAWAD).

Architecture

The solution focuses on a collaboration function platform and builds a new workspace around four new trends:
● Visualized, so that extensive features of video communications enable users to prevent vivid contents in a personalized method;
● Mobility, allowing users to use workspace anytime anywhere;
● Platform independent, to allow access with any terminals or systems to get collaboration applications;
● Virtualization, to allow virtual deployment of operating systems, data and applications;
This space goes beyond desktop to mobile, cross domains, terminals and systems, break barriers within and between enterprises and redefine the workspace.

In the collaboration workspace, users can not only get traditional voice, video and conference applications, but also experience innovative collaboration applications including Web collaboration, instant messaging, office desktop collaboration and unified messaging. IT departments will experience flexible virtual deployment, full-fledged network support and a customized O&M platform.

Features

Designed for collaboration

Leading UC&C solutions, including conferencing, messaging, and IP telephony;
Professional design, not as an "attachment"

Consistent user experience across multiple devices

On-premises support for Windows, Mac, iPhone, iPad, Android and other devices;
Provide almost the same interface and experience

Superior top-down experience

QoS, access control, automatic discovery, transcoding and rate conversion with network-based services

Flexible selection of solutions

Multiple optional typical solutions;
An open system for easy integration with other systems;
Customizable as required.

Customer Benefits

Optimized business processes: Embed communication in the production process and integrated with CRM, ERP and OA

Flexible working: Mobile or remote office in business travel, and SOHO environment

Improved efficiency: Efficient communication, convenient application, integration with Outlook, etc

Business agility: Establish rapid collaboration and cooperation with business, channel partners and manufacturers

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