Solutions

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  Service design

  Prepare a service catalog and identify the service scope based on customer requirements during service planning, service transition and service operation. Sort and formulate service processes, and prepare process documents.

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  Process management

  ITIL-based process specification management. Guaranteed SLA, visible and measurable services; ITSS-certified certainty and consistency of services.

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  Resource management

  Provide users with sound management of O&M documents, asset allocation, knowledge and supporting platforms/tools.

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  Service organization

  Allocate the first, second and third line operators, identify roles and responsibilities based on customers' management and technical characteristics. On-site: Professional service managers and on-site service engineers; Middle platform and backstage: Expert support + process control + quality control.