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ECCOM Constructs the Video Call Center for Shanghai World Expo

2010-04-08

Recently, ECCOM signed the contract with Shanghai Telecom to jointly build the video call center system for Shanghai World Expo aiming at video service provision for deaf and dumb visitors to Shanghai Expo.

Entering the 3G era, video call center has become an innovative business model in call center industry providing customers with new media channels. Current domestic video call centers are very few, and the Expo video call center is the first case of video customer service of Cisco IPCC.

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