ECCOM Re-certified Cisco UCCE CVP ATP

October 2012, ECCOM passed Cisco’s Unified Contact Center Enterprise (UCCE), and Customer Voice Portal (CVP) Authorized Technology Provider certification (ATP).

The Cisco ATP program focuses on emerging technologies that will be available for the market. Cisco selects only a handful of partners who have technical skills and capabilities to provide services to end customers, and bring high customer satisfaction in order to develop market potential and demand.

ECCOM became the first UCCE ATP Partner in 2007. Program participants have demonstrated the ability to provide IP-based intelligent call routing, network -to-desktop computer telephony integration (CTI) and contact management solutions to customers. With this re-certification, demonstrates Cisco’s recognition of ECCOM’s sales and support capabilities for the high-end Enterprise Contact Center market.

Over these five years, ECCOM’s experience in systems integration and project management, focus on customer requirements and integrated platforms and applications have rapidly developed the company’s IPCC business.  With Enterprise Contact Center market customers such as Tencent, 來伊份, Dongfeng Honda, and many others, ECCOM has made significant headway into the market through large-scale integrated IP UCCE projects.

In the future, ECCOM will join Cisco for more in-depth collaboration and development of the IPCC market helping to provide customers with more comprehensive, more efficient IPCC solutions and support.